WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Business Communications | Business Consulting Services | Business Development | Business Intelligence | Business Management | Business Processes | Negotiation

WHITE PAPER - This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Business Process Management | Business Processes | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Customer Service Best Practices | VoIP

WHITE PAPER - This paper examines the impact of unreliable data on retail banks. Defining the requirements needed to guarantee data reliability in retail banking, it offers a practical approach to creating and governing that data, and shows how you can get started in making trusted data available to improve marketing, customer service, risk management and more.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
Posted: November 13, 2009 | Published: September 25, 2009


Topics:  Business Process Automation | Business Processes | Change Management | Configuration Management | IT Management | Network Configuration Management | Network Management | Network Performance

WHITE PAPER - This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Application Development | Application Development and Integration Services | Application Performance Management | Application Programming Interfaces | Applications Management | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | Dashboards | Data Warehouses | Rapid Application Development | SOA

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.
Posted: December 10, 2009 | Published: December 10, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Business Process Management | Business Processes | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Database Performance Management | Databases | ETL (Software)

WHITE PAPER - the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Accounting | Benchmark Testing | Best Practices | Business Processes | Financial Services Industry | Fixed Assets | Performance Testing | Regulatory Compliance | Risk Management | SAP (Product)

WHITE PAPER - This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
Posted: February 24, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Performance Management | Business Performance Management Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Open Source | Search Engine Optimization | Search Engines | TCO

WHITE PAPER - Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
Posted: December 7, 2009 | Published: October 12, 2009


Topics:  Applications Management | Business IT Alignment | Business Management | Business Models | Business Process Management | Business Processes | Business Service Management

WHITE PAPER - This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
Posted: June 8, 2009 | Published: March 1, 2009


Topics:  Business Intelligence | Business Management | Business Models | Business Performance Management | Business Process Management | Business Process Modeling | Business Processes | Business Structures | Business Systems | CEOs | CIOs | ERP | Model Driven Architecture

WHITE PAPER - In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more.
Posted: February 18, 2010 | Published: February 18, 2010


Topics:  Business Architectures | Business Communications | Business Process Management | Business Processes | Collaboration | Collaborative Product Development | ERP | Partnerships | Product Life Cycles | SAP (Product)

WHITE PAPER - This paper discusses about how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Business Intelligence | Business Intelligence Tools | Business Processes | Consumer Package Goods | Data Management | Supply Chains

WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Best Practices | Business Intelligence | Business Processes | Health Care Industry | Master Data Management | Metadata | Metrics

WHITE PAPER - BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
Posted: February 25, 2010 | Published: February 24, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | Business Processes | CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Dashboards | Data Warehouses