WEBCAST - Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
Posted: December 21, 2009 | Premiered: December 21, 2009


Topics:  Application Development | Application Integration | Best Practices | Business Environment | Business Process Management | Business Process Management Software | Business Processes | CIOs | ROI

WHITE PAPER - This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users.
Posted: July 20, 2009 | Published: April 23, 2009


Topics:  Business Integration Software | Business Intelligence | Business Management | Business Performance Management | Business Process Automation | Business Process Management | Business Service Management | Business Structures | Business Systems | Dashboards | Data Management | Data Management Software | Decision Support Systems

WHITE PAPER - This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
Posted: June 8, 2009 | Published: March 1, 2009


Topics:  Business Intelligence | Business Management | Business Models | Business Performance Management | Business Process Management | Business Process Modeling | Business Processes | Business Structures | Business Systems | CEOs | CIOs | ERP | Model Driven Architecture

WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006


Topics:  Business Environment | Contract Management | Leadership | Marketing | Negotiation | Sales | Strategic Planning | Supplier Relationship Management | Training and Educational Services | Vendor Selection

WHITE PAPER - Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Business Service Management | Business Service Management Software | Business Structures | Cost Benefit Analysis | Dashboards | IT Service Management | Performance Testing

WEBCAST - How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
Posted: December 21, 2009 | Premiered: December 21, 2009


Topics:  Application Development | Application Integration | Best Practices | Business Environment | Business Process Management | Business Process Management Software | Business Processes | CIOs | ROI

WHITE PAPER - To help companies form their 'down economy' contingency plans, IDC performed an analysis of past recoveries from economic recessions to find out the type of impact these recoveries had on companies and what the implications are on IT operations and ongoing support. This paper gives the details.
Posted: January 15, 2010 | Published: January 15, 2010


Topics:  Business Environment | Business Intelligence | Business Logistics | Business Management | Business Performance Management | Economic Environment | ERP

WHITE PAPER - This white paper discusses risk management as a key process in designing security architectures, including a better way for security managers to approach the security ROI issue.
Posted: December 10, 2008 | Published: October 11, 2008


Topics:  Business Structures | Network Security | Risk Management | ROI | Security Infrastructure | Security Managers | Security Policies | Security Spending

WHITE PAPER - The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.
Posted: June 5, 2009 | Published: June 2, 2009


Topics:  Business Environment | Business IT Alignment | Business of Information Technology | Globalization | Information Technology End Users | IT Infrastructure | IT Management | IT Services | Marketing | ROI

WHITE PAPER - Business process management provides a new management discipline, a new suite of software technologies and tools, and a new IT implementation style based on concrete links between strategy and execution. This white paper explains SAP's place in the BPM landscape and describes its new offering in that arena, NetWeaver BPM.
Posted: June 8, 2009 | Published: January 1, 2009


Topics:  Business Activity Monitoring | Business Intelligence | Business IT Alignment | Business Management | Business Metrics | Business Models | Business Performance Management | Business Process Management | Business Process Modeling | Business Processes | Business Structures | Business Systems | Governance, Risk, Compliance (GRC) | NetWeaver | SAP (Product) | Value Chain Management | Value Chains

WHITE PAPER - In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
Posted: January 15, 2010 | Published: October 14, 2009


Topics:  Business Development | Business Environment | Business Integration | Business Intelligence | Business Management | Economic Environment | IT Infrastructure | IT Management

WHITE PAPER - Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability.
Posted: July 22, 2009 | Published: June 3, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Structures | Risk Assessment | Risk Management

WHITE PAPER - Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
Posted: July 20, 2009 | Published: February 14, 2008


Topics:  Business Environment | Business Integration Software | Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Business Structures | Business Systems | Customer Service Best Practices

WHITE PAPER - The economy has taken center stage in businesses' strategic thinking. This IDC Workbook discusses the issues enterprises are facing in terms of the resource squeeze and provides a checklist designed to help enterprises determine needs and plan accordingly.
Posted: January 15, 2010 | Published: November 18, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Processes | Business Structures | Business Systems | CIOs | Economic Environment