WHITE PAPER - This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.
Posted: September 9, 2009 | Published: June 18, 2008


Topics:  Service Process Optimization Software | SOA | SOA Governance | Systems Management | Systems Management Services | Systems Management Software | Systems Operations

WHITE PAPER - In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Change Management | CIOs | Configuration Management | Help Desks | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software | Workforce Planning