WHITE PAPER - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Business Models | Business Process Management | Business Processes | Equity Financing | Operational Amplifiers | Performance Testing | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  CRM | CRM Software | Mobile CRM | Mobile Workers | PDA Software | Sales and Marketing Software | Sales Representatives | SAP (Product)

WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: October 20, 2009 | Published: October 1, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Profiles | Dashboards | Reporting Software | Sales | Sales Channels | Sales Representatives

WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  CRM | CRM Software | Customer Data Management | Oracle (Product) | Sales | Sales Representatives

PRESENTATION TRANSCRIPT - This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: October 5, 2009 | Published: October 5, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

CASE STUDY - Read this case study to see how Dell’s Precision mobile workstation enabled TurboSquid, a 3D media company, to leverage their product and focus on the work and not the hardware.
Posted: September 24, 2009 | Published: February 1, 2009


Topics:  Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Mobile Workers | Remote Users | Sales Representatives | Television Services | Video Services | Workstations

PODCAST - This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: September 11, 2009 | Premiered: September 10, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

WEBCAST - This webcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
Posted: September 11, 2009 | Premiered: September 11, 2009


Topics:  Business Performance Management | Campaign Management | CRM Analytics | Lead Generation | Marketing | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives

CASE STUDY - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  CRM | CRM Software | Customer Retention | Enterprise Resource Management | Mobile CRM | Sales | Sales Representatives

WEBCAST - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Service | Lead Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | CRM | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Productivity | Sales | Sales Force Automation | Sales Representatives

WEBCAST - Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | Collaboration | CRM | CRM Software | Productivity | Sales | Sales and Marketing Software | Sales Information Systems | Sales Representatives

CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Posted: August 25, 2009 | Published: October 21, 2008


Topics:  Business Management | CRM | CRM Software | Customer Service | Sales | Sales Force Automation | Sales Representatives | TCO

WHITE PAPER - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: August 18, 2009 | Published: December 1, 2008


Topics:  Collaboration | CRM | CRM Software | Marketing | Productivity | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives

WHITE PAPER - The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
Posted: August 18, 2009 | Published: April 1, 2008


Topics:  CIOs | CRM | Knowledge Management | Metrics | Productivity | Sales | Sales Force Automation | Sales Representatives