WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

EGUIDE - In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
Posted: November 2, 2009 | Published: October 30, 2009


Topics:  Managed Security Services | Outsourcing | Security | Security Management | SLA | SLA Management Services

WHITE PAPER - Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
Posted: September 11, 2009 | Published: November 10, 2008


Topics:  IT Management | IT Managers | Network Management | Network Managers | Networking | Service Level Management | SLA | SLA Management Services

WEBCAST - This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Application Infrastructure | Application Performance Management | Citrix XenServer | Downtime | High Availability | Server Consolidation | Server Virtualization | Service Level Management | SLA | SLA Management Services | Virtual Desktop Infrastructure | VM

WHITE PAPER - Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Data Loss Prevention (DLP) | Data Security | Downtime | Email Management | Email Security | High Availability | Messaging Security | Microsoft Exchange | RPO | RTP | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Application Life-Cycle Management | Citrix XenServer | Data Security | Disaster Recovery | Downtime | Fault Tolerance | High Availability | RPO | RTO | Service Level Management | SLA | SLA Management Services | Systems Management | Systems Management Software

WHITE PAPER - IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Application Life-Cycle Management | Business Process Automation | Change Management | Configuration Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Service Level Management | SLA | SLA Management Services | SOA | SOA Governance

WEBCAST - In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Hosting Services | IT Infrastructure | IT Services | SAP (Product) | SLA | SLA Management Services | Systems Management Services

PODCAST - Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
Posted: June 16, 2009 | Premiered: June 16, 2009


Topics:  Application Infrastructure Providers | Application Outsourcing | Data Centers | Economic Environment | Hosting Services | IT Infrastructure | Market Trends | Request for Proposals | SAP (Product) | SLA | SLA Management Services