WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages

WHITE PAPER - Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Access Control | Business Continuity Planning | Cloud Computing | Disaster Recovery | IT Outsourcing Services | IT Services | Platform as a service | Private cloud computing | Public cloud computing | Regulatory Compliance | SLA | Software as a Service

WHITE PAPER - Because the economic downturn has put cost efficiency at the top of the corporate agenda, this paper advises companies to leverage an IT-agile shared development environment and consolidate their network resources while providing common points of integration for voice and rich media services.  Read on for expert advice on achieving this.
Posted: March 11, 2010 | Published: March 11, 2010


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Communications Software | Telecommunications Management Software | Telephony Services

CASE STUDY - As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  IP Telephony | Outsourcing | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

ANALYST BRIEF - Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Change Management | Configuration Management | Cost Benefit Analysis | Customer Satisfaction | IT Management | IT Service Management | IT Services | Performance Testing | Service Level Management | Systems Management | Workload Automation

WHITE PAPER - This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: September 10, 2009 | Published: October 16, 2008


Topics:  Business Process Automation | Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | IT Management | IT Services | Risk Assessment | Risk Management

CASE STUDY - Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.
Posted: October 15, 2009 | Published: May 9, 2008


Topics:  Desktop Applications Management | Desktop Computer Support | IT Management | IT Managers | IT Service Management | IT Services

WHITE PAPER - Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
Posted: May 14, 2009 | Published: May 14, 2009


Topics:  Enterprise Systems | Firewall Appliances | Firewall Management | Instant Messaging | Instant Messaging Security | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.
Posted: April 17, 2009 | Published: April 17, 2009


Topics:  IT Management Services | IT Services | IT Systems | Mainframe Operating Systems | Operating Systems | Server Management

CASE STUDY - Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Telephones | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | Voice Mail Software | VoIP

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009


Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks and assurance considerations.
Posted: February 10, 2010 | Published: December 1, 2009


Topics:  Cloud Computing | Compliance (Systems Operations) | Governance, Risk, Compliance (GRC) | Infrastructure Services | IT Services | National Institute of Standards and Technology | Platform as a service | Scalability Testing | Software as a Service

WHITE PAPER - This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization.
Posted: March 16, 2010 | Published: March 16, 2010


Topics:  Network Management | Network Operations Centers | Telecom Provisioning | Telecom Spending | Telecommunications Networks | Telecommunications Service Providers | Telecommunications Services

WHITE PAPER - This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Business Communications | Cost Benefit Analysis | Telephony Services | Telephony Systems | Web Authoring | Web Browsers | Web Conferences | Web Conferencing Services