WHITE PAPER - This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Compliance Best Practices | Customer Service | Data Quality | Governance, Risk, Compliance (GRC) | Manufacturing | Manufacturing Industry Organizations | Metadata Standards | Risk Assessment | Risk Management

WHITE PAPER - Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
Posted: October 30, 2009 | Published: February 1, 2008


Topics:  Business Management | Customer Service | Enterprise Applications Software | Productivity | SAP (Product) | Small Businesses | SMBs

WHITE PAPER - Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
Posted: October 30, 2009 | Published: December 1, 2007


Topics:  Business Management | CIOs | Customer Service | Data Management | SAP (Product) | Small Businesses | SMBs | Software

WHITE PAPER - This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Market Trends | Marketing

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WEBCAST - This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Premiered: October 23, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Manufacturing Industry

WHITE PAPER - This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Performance Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Manufacturing | Product Management

WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Industry Organizations

WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys

DATA SHEET - The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes.
Posted: October 7, 2009 | Published: October 7, 2009


Topics:  Application Deployment | Business Intelligence | Customer Service | Desktop Management | Program Management | Project Management

WEBCAST - This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions.
Posted: October 7, 2009 | Premiered: June 23, 2009


Topics:  Blade Servers | Customer Service | Data Center Management | Server Hardware | Server Virtualization | Storage Hardware | Storage Virtualization

WHITE PAPER - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
Posted: October 2, 2009 | Published: October 2, 2009


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
Posted: September 28, 2009 | Published: November 15, 2007


Topics:  Business Intelligence | Business Management | Business Process Management | Customer Service | Customer Service Best Practices | ERP | ERP Software | SMBs

WHITE PAPER - The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
Posted: September 25, 2009 | Published: September 8, 2009


Topics:  Customer Data Management | Customer Loyalty | Customer Service | Email Management | Email Security | Email Threats | Fraud Protection | Password Management | Phishing | Spam

WEBCAST - This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
Posted: September 22, 2009 | Premiered: September 22, 2009


Topics:  Business Process Management | Customer Service | Data Management | Data Management Software | Document Management Software | Electronic Discovery | Health Care Industry | Imaging Software | Medical Records Management | Payment Processing | Productivity | Records Management Software | Regulatory Compliance