WHITE PAPER - This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | CTOs | IT Departments | IT Management | IT Service Management | IT Utility Services | TCO

WHITE PAPER - This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
Posted: November 11, 2009 | Published: November 11, 2009


Topics:  .NET | ActiveX | AJAX | Application Performance Management | Application Performance Management Software | ASP.NET | ASP.NET AJAX | CIOs | CRM | CRM Best Practices | CRM Services | CRM Software | Thin Client Software

WHITE PAPER - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Posted: October 19, 2009 | Published: October 19, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
Posted: October 12, 2009 | Published: October 12, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | ERP

CASE STUDY - Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness.
Posted: October 9, 2009 | Published: September 30, 2009


Topics:  Advertising | Click-Throughs | CRM | CRM Analytics | CRM Services | Market Research | Market Segments | Market Trends | Marketing | Marketing Information Systems | Online Advertising | Online Marketing | Search Engine Marketing

WHITE PAPER - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Management | Call Center Services | CRM | CRM Services | Customer Interaction Services | Customer Support Software | Remote Access Software | Remote Control Software

WHITE PAPER - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Posted: September 15, 2009 | Published: April 8, 2009


Topics:  CRM | CRM Analytics | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Economic Environment

WHITE PAPER - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Posted: September 14, 2009 | Published: September 14, 2009


Topics:  CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software

CASE STUDY - Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Center Software | Call Centers | CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Satisfaction

CASE STUDY - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
Posted: September 10, 2009 | Published: July 22, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Data Integration | Customer Data Management Software | Customer Retention

WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | CRM | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Productivity | Sales | Sales Force Automation | Sales Representatives

WEBCAST - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Services | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles

BROCHURE - The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management | Customer Satisfaction | Insurance Applications Software | Insurance Industry

BROCHURE - Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Service | Travel Industry

BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Gambling Industry