WHITE PAPER - This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
Posted: November 13, 2009 | Published: May 25, 2009


Topics:  Business Service Management | Change Management | Configuration Management | Data Center Management | IT Management | IT Managers | IT Service Management | Server Virtualization | TCO

WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

WEBCAST - Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.
Posted: November 11, 2009 | Premiered: November 17, 2009


Topics:  Application Development | Application Performance Management | B2B | B2B Integration | Business Service Management | Business Service Management Software | eCommerce | eCommerce Services

ANALYST BRIEF - The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
Posted: November 5, 2009 | Published: November 5, 2009


Topics:  Billing Services | Billing Software | Billing Systems | Business Intelligence | Business Performance Management | Business Service Management | SAP (Product)

WHITE PAPER - To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Service Level Management

ANALYST REPORT - Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
Posted: October 26, 2009 | Published: September 1, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Logistics | Business Management | Business Metrics | Business Models | Business Performance Management | Business Process Management | Business Service Management | Service Level Management | SOA | SOA Governance

INFORMATION CENTER - Visit this information center and find out how smarter technology can result in gains in efficiency, business alignment and risk management strategies.
Posted: October 5, 2009 | Published: October 1, 2009


Topics:  Business Development | Business Environment | Business Intelligence | Business Intelligence Software | Business Performance Management | Business Process Management | Business Service Management

WHITE PAPER - By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Posted: October 5, 2009 | Published: October 5, 2009


Topics:  Business Process Management | Business Process Management Software | Business Service Management | Enterprise | Work Breakdown Structure | Work Environment

WHITE PAPER - IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats.
Posted: October 2, 2009 | Published: February 13, 2009


Topics:  Business Continuity Planning | Business Intelligence | Business Management | Business Service Management | Infrastructure Management | Infrastructure Services | SOA

WEBCAST - Learn more about reducing costs through a more dynamic infrastructure.
Posted: October 2, 2009 | Premiered: October 1, 2009


Topics:  Business Intelligence | Business of Information Technology | Business Processes | Business Service Management | Business Systems | Infrastructure Management | Infrastructure Services

WHITE PAPER - The purpose in this IBM Redpaper is to introduce you to the concepts used in the IBM BPM Enabled by SOA methodology. The IBM® Business Process Management (BPM) Enabled by SOA Method provides a structured process for developing an organization's cross-functional, customer-focused, end-to-end core business processes.
Posted: September 29, 2009 | Published: March 26, 2009


Topics:  Business Continuity Planning | Business Management | Business Performance Management | Business Process Management | Business Service Management | SOA | SOA Governance

ANALYST BRIEF - This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked.
Posted: September 28, 2009 | Published: February 21, 2008


Topics:  Business Management | Business Process Management | Business Service Management | Cloud Computing | ERP | ERP Software | SaaS ERP | SMBs

VIRTUAL SEMINAR - Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: September 22, 2009 | Published: October 29, 2009


Topics:  Application Performance Management | Business Performance Management | Business Service Management | Change Management | Cloud Computing | Data Center Management | IT Governance | IT Service Management | ITIL | Mainframe Operating Systems | Regulatory Compliance

EDITORIAL RESOURCE GUIDE - Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  Best Practices | Business IT Alignment | Business Service Management | CIOs | Information Technology Professionals | Infrastructure Management | IT Infrastructure | IT Service Management | IT Services | ITIL | ROI

PRESENTATION TRANSCRIPT - Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed presentation transcript.
Posted: September 15, 2009 | Published: September 15, 2009


Topics:  Application Deployment | Application Development | Application Development and Integration Services | Application Integration | Application Performance Management | Business Development | Business Integration | Business Management | Business Service Management | Collaboration | Enterprise Application Integration Middleware | Enterprise Applications Software | Enterprise Content Management | Web Applications Management | Web Applications Software | Web Services