WHITE PAPER - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Posted: September 14, 2009 | Published: June 9, 2009


Topics:  Blogs | CRM | CRM Analytics | Customer Interaction Services | Customer Loyalty | Customer Profiles | Social Computing | Social Networking | Web 2.0

WHITE PAPER - Threats today burrow deep in computers and hide. Check out this paper to learn the latest research findings related to data breaches and what you can do to protect your organization's data and reputation.
Posted: September 8, 2009 | Published: March 16, 2009


Topics:  Blogs | Encryption Standards | Hackers | Identity Management | Network Security | Security Management | Security Spending | Security Threats

EBOOK - This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
Posted: August 21, 2009 | Published: August 19, 2009


Topics:  Blogs | Collaboration | Collaborative Applications Software | CRM | Customer Service | Customer Service Best Practices | Social Computing | Social Networking | Web 2.0 | Webcasts | Wikis