WHITE PAPER - Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Banking Industry | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Surveys

WHITE PAPER - This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  CRM | CRM Software | Mobile CRM | Mobile Workers | PDA Software | Sales and Marketing Software | Sales Representatives | SAP (Product)

WHITE PAPER - The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.
Posted: October 21, 2009 | Published: October 1, 2009


Topics:  CIOs | Data Center Design | Data Center Management | Data Center Power Management | Data Centers | Green Data Center | Green Storage | IT Asset Management | IT Managers

WHITE PAPER - In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
Posted: October 21, 2009 | Published: September 1, 2009


Topics:  CIOs | Data Center Management | Green Data Center | Green Storage | IT Asset Management | IT Management | IT Managers | Power Consumption Monitoring

WHITE PAPER - This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.
Posted: September 17, 2009 | Published: August 11, 2009


Topics:  Application Integration | Applications Management | Cataloging (Information Management) | CIOs | Enterprise Applications Software | Enterprise Systems | Operational Support Systems | Software as a Service | TCO

WHITE PAPER - This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner.
Posted: July 27, 2009 | Published: April 6, 2009


Topics:  Brand Loyalty | Branding | Environmental Compliance | Manufacturing | Manufacturing Systems | Supply Chain Intelligence | Supply Chain Management | Supply Chains

WHITE PAPER - In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.
Posted: July 27, 2009 | Published: October 30, 2008


Topics:  ERP | ERP Software | Exchange Virtualization | Infrastructure Management | Infrastructure Services | Microsoft Exchange | SAP (Product) | VMware

WHITE PAPER - This paper offers a solution for businesses to achieve balance between profitability and sustainability by leveraging the platform of packaged implementations.
Posted: July 27, 2009 | Published: April 2, 2009


Topics:  Business Development | Business Intelligence | Business Systems | Environmental Compliance | Environmental Standards | Green Data Center | Green Storage | Supply Chain Intelligence | Supply Chain Management | Supply Chains

WHITE PAPER - Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
Posted: June 12, 2009 | Published: June 12, 2009


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | CIOs | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | IT Managers | IT Service Management | ROI | Sarbanes-Oxley Compliance | Systems Management

WHITE PAPER - This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
Posted: June 12, 2009 | Published: March 1, 2009


Topics:  Best Practices | Business Continuity Planning | CIOs | Cloud Computing | Competition | Data Center Management | Economic Environment | IT Managers | IT Services | Regulatory Compliance | Web Services

WHITE PAPER - This whitepaper takes a look at the importance of corporate governance in today's context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.
Posted: February 27, 2009 | Published: February 27, 2009


Topics:  Business Intelligence | Corporate Governance | Global Economy | Globalization | SOA | SOA Governance