WHITE PAPER - This white paper highlights the important elements and key benefits of standardizing business processes and operating procedures based on uniform, organization wide technology. It also serves as a guide for engineering and construction (E&C) firms choosing the right technology to promote standardization across their organizations.
Posted: October 9, 2009 | Published: March 1, 2009


Topics:  Best Practices | Business Process Automation | Business Process Management | Business Process Modeling | Business Process Reengineering | Business Processes | Construction Industry | Engineering Services Industry

WHITE PAPER - Project portfolio management solutions, such as Oracle's Primavera P6 Enterprise Project Portfolio Management, help oil and gas executives successfully manage their daily and routine maintenance projects, by enabling them to more effectively manage resources, capture best practices and complete projects on-time and within budget.
Posted: October 9, 2009 | Published: August 1, 2009


Topics:  Best Practices | Oracle (Product) | Portfolio Management (IT Management) | Project Management | Project Management Software | Project Portfolio Management

WHITE PAPER - The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects.
Posted: October 8, 2009 | Published: April 1, 2009


Topics:  Best Practices | Change Management | Construction Industry | Contract Management | Contracts | Project Management

WHITE PAPER - This white paper demonstrates how running a responsible business and high levels of performance do not have to work against each other. And it makes a case for why sustainability issues should simply be part of a company’s overall performance management practices.
Posted: September 15, 2009 | Published: December 1, 2008


Topics:  Balanced Scorecards | Best Practices | Business Performance Management | CEOs | Regulatory Compliance | Risk Management

WHITE PAPER - With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | CRM | Customer Service | Sales

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics

WHITE PAPER - In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process.
Posted: January 19, 2009 | Published: January 19, 2009


Topics:  Best Practices | Data Warehouses | Load Balancing | Memory | Parallel Processing | Systems Management

WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience