This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.

In this paper, each solution option has been explored for its pros & cons plus what you can and can not do with a particular solution. It also covers challenges in maintaining a particular solution after it has been implemented.