. .
Home
Free Subscriptions
Call Center Books
CallCenterOps Library
Search CallCenterOps
Call Center Jobs
Operations Forum
Products & Services
MarketPlace
Call Center News
Resources
Call Center Topics
Operations
Technology
Industry Reports
NetLinks
Site Map
Tell a Friend ...
Advertising Info

CallCenterOps White Paper Library


Help | Advanced Search
What's New?
What's Popular?


sponsored by Microsoft
Premiered:  Available On Demand
Format:  Video
Type:  Webcast
Language:  English




To access webcasts you must:
Have RealPlayer or Windows Media Player installed
Disable pop-up blockers
Disable firewalls that restrict streaming media/audio transport
Enable Javascript and cookies (required in some cases to complete registration)
For further assistance, please contact webcasthelp@techtarget.com
ABSTRACT:
Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting and reporting are essential for managing the overall enterprise. View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Learn how Microsoft is deploying Microsoft Dynamics CRM internally in a federated model, connected to its corporate investment in Siebel, to support business unit flexibility and executive oversight. We describe how the Microsoft Business Solutions team uses Microsoft Dynamics CRM in a federated model and explain the benefits this approach offers. We also discuss the overall deployment approach that allowed the team to get the solution up and running within three months.


Speakers

Jason Hunt
Chief Technology Officer ,  Invoke Systems

Abe Ray
Director of CRM Integration ,  Microsoft Corporation

Michael Strand
Director, Enterprise Microsoft Business Solutions ,  Microsoft Corporation



BROWSE RELATED WEBCASTS
Business Process Automation | Collaboration | CRM | CRM Analytics | CRM Analytics Software | CRM Software | Reporting Software | Sales and Marketing Software

View All Resources sponsored by Microsoft


Library Home | Advertise with Us
A Service of Bitpipe

Email This Page to a Friend | Home | Site Map | Privacy Policy | More Info


CallCenterOps Presentation Copyright © 1998 - 2005
Legal Notice