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Transforming Customer Service into a Strategic Asset
sponsored by Microsoft
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What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job. View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from Microsoft
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sponsored by Microsoft
WEBCAST -
This webcast explores the current state of manual data management and discusses how file classification can reduce security risks and highlight growth opportunities for organizations. Gain insight into other benefits of file classification and learn how to better manage data in your organization.
Posted: 17 Mar 2010 |
Premieres:
30 Mar 2010, 10:00 EDT (14:00 GMT)
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sponsored by Microsoft
WEBCAST -
With the sheer volume of data on servers, it has become very difficult for IT administrators to manage the information and mitigate the risks of data leakage. File classification is a critical first step in addressing these challenges. This session covers how to leverage Windows servers to deliver enhanced classification and policy enforcement.
Posted: 15 Mar 2010 |
Premieres:
23 Mar 2010, 10:00 EDT (14:00 GMT)
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sponsored by Microsoft
ANALYST REPORT -
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: 09 Mar 2010 |
Published:
01 Sep 2009
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sponsored by Microsoft
WHITE PAPER -
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Posted: 09 Mar 2010 |
Published:
05 Mar 2010
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sponsored by Microsoft
ANALYST REPORT -
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: 09 Mar 2010 |
Published:
01 Jun 2009
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sponsored by Microsoft
WEBCAST -
Join this chat to get answers from experts on how Desktop Virtualization can help you save costs, add more flexibility, better management and security in your Enterprise. Post questions now and review the answer during the live chat on March 23rd from 11am-2pm ET.
Posted: 09 Mar 2010 |
Premieres:
23 Mar 2010, 11:00 EDT (15:00 GMT)
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sponsored by Microsoft
WHITE PAPER -
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
Posted: 05 Mar 2010 |
Published:
01 Apr 2009
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sponsored by Microsoft
PRESENTATION TRANSCRIPT -
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
Posted: 24 Feb 2010 |
Published:
23 Feb 2010
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sponsored by Microsoft
VIRTUAL TRADESHOW -
By attending this complimentary, interactive, virtual seminar, you receive independent expertise focused on the evolution of Exchange Server, the limits and the pain points of previous versions, and critical considerations to keep in mind before making the decision about moving to Exchange Server 2010.
Posted: 11 Feb 2010 |
Premiered:
16 Mar 2010
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sponsored by Microsoft
EGUIDE -
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
Posted: 29 Jan 2010 |
Published:
27 Jan 2010
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