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sponsored by Citrix Online
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Posted:
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21 Aug 2009
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Published:
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19 Aug 2009
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Format:
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PDF
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Length:
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28
Page(s)
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Type:
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eBook
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Language:
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English
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ABSTRACT:
Social media terms such as Facebook, Twitter, wikis and blogs are a recent addition to mainstream CRM vocabulary. And now it seems like everyone is fluent in the language of social media – including your prospects and customers.
This e-book explores how organizations can connect and nurture relationships with prospects and increase customer loyalty by effectively leveraging social media and real-time collaboration tools.
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Author
Tom Bunzel
Tom Bunzel specializes in knowing what presenters need and how to make technology work. He has appeared on Tech TV's Call for Help as "Professor PowerPoint" and has been a featured speaker at InfoComm and PowerPoint LIVE, as well as working as a "technology coach" for corporations including Iomega, MTA Films, Nurses in Partnership and the Neuroscience Education Institute. He has taught regularly at Learning Tree International, West LA College Extension and privately around Southern California and does presentation and video consulting in Southern California.
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BROWSE RELATED
RESOURCES
Blogs | Collaboration | Collaborative Applications Software | CRM | Customer Service | Customer Service Best Practices | Social Computing | Social Networking | Web 2.0 | Webcasts | Wikis
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View All Resources
sponsored by Citrix Online
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