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CallCenterOps White Paper Library


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Empowerment as a Growth Strategy
sponsored by Oracle Corporation

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this white paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary, sustainable results, and we'll provide four best practices on how to do it.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Oracle Corporation
sponsored by Oracle Corporation

WHITE PAPER - Organizations can upgrade or migrate to Oracle Database 11g with zero downtime. Using Oracle GoldenGate’s real-time data integration and replication capabilities, businesses can perform rolling upgrades, manage partial or phased migrations and upgrades, conduct data verification, and implement a reliable failback strategy.
Posted: 16 Mar 2010 | Published: 19 Feb 2010


sponsored by Oracle Corporation

WHITE PAPER - Read this white paper for a discussion of the business reasons to move to real-time data warehousing and common data integration approaches, with an emphasis on using real-time CDC capabilities and Oracle solutions.
Posted: 16 Mar 2010 | Published: 19 Jan 2010


sponsored by Oracle Corporation

WHITE PAPER - Read this white paper for a compliance primer and checklist, plus details on recent mandates. The paper reviews a practical approach to improving your security and compliance posture with Identity & Access Governance solutions.
Posted: 13 Mar 2010 | Published: 19 Feb 2010


sponsored by Oracle Corporation

WEBCAST - How can you better manage the deluge of business information? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more.
Posted: 12 Mar 2010 | Premieres: 13 Apr 2010, 14:00 EDT (18:00 GMT)


sponsored by Oracle Corporation

WEBCAST - Your customers today want and expect your interactions with them to be tailored to their needs. Watch this webcast and learn how Oracle Real-Time Decisions can create actionable intelligence in real time so that you can optimize your customer interactions across any touch point.
Posted: 12 Mar 2010 | Premieres: 08 Apr 2010, 14:00 EDT (18:00 GMT)


sponsored by Oracle Corporation

WHITE PAPER - This white paper outlines today’s challenges and Oracle’s solutions, including Encryption and Masking, Advanced Security, Secure Backup, and Data Masking Pack, Access and Authorization, Vault and Label Security, Auditing and Monitoring and Management pack.
Posted: 12 Mar 2010 | Published: 08 Jan 2010


sponsored by Oracle Corporation

PODCAST - According to a recent IDC survey, three-quarters of IT professionals surveyed said that security is the most critical barrier to the adoption of cloud computing in the enterprise. Listen to this podcast to learn how recent innovations in identity management can enable your organization to create a solid and secure cloud computing environment.
Posted: 15 Feb 2010 | Premiered: 15 Feb 2010


sponsored by Oracle Corporation

WEBCAST - This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted.
Posted: 15 Feb 2010 | Premiered: Available On Demand


sponsored by Oracle Corporation

WHITE PAPER - With both Oracle and SAP trying to attract small and medium-sized businesses (SMBs) to their enterprise applications, many have wondered: can they deliver successful deployments to smaller customers? Nucleus Research decided to answer that by investigating the success SMBs are having today with Oracle and SAP enterprise applications.
Posted: 15 Feb 2010 | Published: 15 Feb 2010


sponsored by Oracle Corporation

WHITE PAPER - This paper describes the benefits, architecture and features of Oracle Application Express and how it can help you quickly develop web deployed reporting and data entry applications on consolidated data in an Oracle database.
Posted: 15 Feb 2010 | Published: 08 Jun 2007




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