Description
Concerto Software™ is a proven provider of Customer Interaction Management (CIM) solutions that enable companies to more effectively manage contact center interactions via voice, fax, email and the Web. Concerto solutions are designed to address the current and future needs of both new and traditional contact center environments. Its products, built from the ground up to support customer interaction across multiple channels, quickly deliver measurable results for both mid-sized and large contact centers. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs and deliver superior customer service. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia.

Organization Type: Vendor
Date Founded: 1981

Product Coverage
Below is a list of the key products that Concerto Software has listed on CallCenterOps White Paper Library: