WHITE PAPER - This paper explores core principles companies can use to help them select a CRM system.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Customer Service | Data Management | Marketing | Sales | SLA | Switching | User Experience

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Best Practices | CRM | CRM Best Practices | Financial Reporting | Financial Statements | Financing | Investments | Productivity | QOS | Wealth Management

WHITE PAPER - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  CRM | Enterprise | LAN | Productivity | WAN | Workforce Planning

WHITE PAPER - This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
Posted: February 11, 2009 | Published: February 11, 2009


Topics:  Apache | Business Intelligence | CRM | Data Integration | Databases | Linux | MySQL

WHITE PAPER - This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools.
Posted: February 11, 2009 | Published: February 10, 2009


Topics:  CRM | Data Integration | Data Quality | Metadata | Open Source | Productivity

WHITE PAPER - This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  CRM | Distribution Centers | ERP | Manufacturing | Shop Floor Control | Supply Chain Integration | Supply Chain Management | Warehouse Management | Warehouses

WHITE PAPER - Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Business Intelligence | Business Processes | CRM | Customer Satisfaction | ERP | Metrics

WHITE PAPER - With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | CRM | Customer Service | Sales

WHITE PAPER - CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success.
Posted: January 12, 2009 | Published: January 12, 2009


Topics:  CFOs | CRM | EDI | Enterprise Applications Software | ERP | ROI | Supply Chain Management

WHITE PAPER - Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them.
Posted: January 12, 2009 | Published: January 12, 2009


Topics:  Asset Management Services | Best Practices | Business Process Automation | CRM | ERP | IT Infrastructure | Software | Supply Chain Management

WHITE PAPER - Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
Posted: January 12, 2009 | Published: January 12, 2009


Topics:  CRM | Enterprise Systems | ERP | Marketing | Sales | Software | Strategic Planning

WHITE PAPER - Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | Call Centers | Competition | CRM | CRM Analytics | Data Warehouses | Databases | Marketing | ROI

WHITE PAPER - This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.
Posted: October 20, 2008 | Published: October 18, 2008


Topics:  Best Practices | Business IT Alignment | Business Process Management | CRM | ERP | Manufacturing | Mergers and Acquisitions | Supply Chains

WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Data Mining | Data Mining Software | Enterprise