WHITE PAPER - As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Posted: May 26, 2009 | Published: May 26, 2009


Topics:  Cloud Computing | Collaboration | Instant Messaging | Instant Messaging Software | RSS | SaaS ERP | Software as a Service | Telephony Systems | Unified Messaging | Unified Messaging Systems | Web 2.0 | Wikis

WHITE PAPER - Requirements engineering is about more than just analyzing documenting requirements. It is an important and multifaceted part of systems engineering that broadens the product development process. Companies that successfully introduce a new requirements engineering process don't just change their process and technology; they change their thinking.
Posted: May 13, 2009 | Published: March 31, 2009


Topics:  Collaboration | Collaborative Product Development | Communications Software | Product Design | Product Development | Product Life Cycles | Standards

WHITE PAPER - This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices.
Posted: May 13, 2009 | Published: March 31, 2009


Topics:  Collaboration | Collaborative Product Development | Manufacturing Industry | Manufacturing Systems | OEMs | Product Design | Product Development | Product Life Cycles | Project Management

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: April 1, 2009 | Published: April 1, 2009


Topics:  Collaboration | CRM | CRM Analytics | Customer Service | Customer Service Best Practices | Oracle (Product) | Social Networking

EZINE - In this issue you will learn about some handy tools and utilities that are helpful to fill in SharePoint functionality gaps.
Posted: March 13, 2009 | Published: March 13, 2009


Topics:  Business Management | Collaboration | Freeware | Industry Organizations | IT Governance | IT Workforce | Scalability Testing | SQL Server

WHITE PAPER - The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Analytic Applications Software | Business Process Management | Collaboration | Customer Interaction Services | Data Mining | Risk Assessment | Risk Management

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Collaboration | Consultants | CRM | Mutual Funds | Portfolio Management (Finance) | Software

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

EZINE - Find out how to incorporate governance into SharePoint customization to empower users while setting boundaries.
Posted: February 16, 2009 | Published: February 16, 2009


Topics:  Business Processes | Collaboration | Document Management | Email Archiving | IT Governance | IT Managers | Microsoft Exchange | Network Service Providers | Windows

WHITE PAPER - This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
Posted: February 10, 2009 | Published: February 10, 2009


Topics:  Business Processes | Collaboration | Instant Messaging | IP Telephony | Spreadsheets | Unified Messaging

EZINE - Read this new volume of the CIO Decisions Midmarket Ezine to learn how server virtualization can save time, space and - perhaps most important - money. Experts and IT executives offer their insights and experience on the technology that's changing the data center.
Posted: February 9, 2009 | Published: February 9, 2009


Topics:  CIOs | Collaboration | Data Center Consolidation | Server Virtualization | Social Networking | Storage Management

WHITE PAPER - Sourcing and procurement organizations have great potential to reduce costs, contribute to the bottom line, and deliver against enterprise strategic goals.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Collaboration | ERP | Inventory Management | Procurement | Supply Chains | TCO

WHITE PAPER - To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Best Practices | Business Intelligence | Business Processes | Collaboration | Data Collection | Data Warehouses