WHITE PAPER - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: June 10, 2009 | Published: June 9, 2009


Topics:  Business Process Management | Change Management | CRM | CRM Best Practices | CRM Software | Customer Retention | Customer Satisfaction | Economic Environment | Productivity | ROI

WHITE PAPER - Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: June 8, 2009 | Published: June 1, 2009


Topics:  Contact Management | CRM | Pricing | Sales | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Order Management | Sales Representatives

WHITE PAPER - There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Branding | Business Process Management | CRM | Customer Loyalty | Customer Satisfaction | Economic Environment | Knowledge Management | Regulatory Compliance | Risk Management | SAP (Product)

WHITE PAPER - The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
Posted: June 5, 2009 | Published: January 1, 2009


Topics:  Business Intelligence | Business Process Management | CEOs | CRM | ERP | IT Infrastructure | Operational Metrics (Systems) | Regulatory Compliance | ROI | Six Sigma | Strategic Planning | Supply Chain Management

WHITE PAPER - Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions.
Posted: June 5, 2009 | Published: November 1, 2008


Topics:  Banking Industry | CIOs | CRM | Dashboards | Economic Environment | IT Management | IT Spending | Productivity | Sales Representatives | Telecommunications Industry

WHITE PAPER - Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  CRM | ERP | SAML | Security Management | Security Tokens | SOA | SOAP | Web 2.0 | Web Services | WS-Security

WHITE PAPER - The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Performance Management | Business Process Reengineering | CRM | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | Pricing | Product Management | Productivity

WHITE PAPER - Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.
Posted: June 4, 2009 | Published: January 5, 2009


Topics:  Business Development | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Middleware | Scalability Testing

WHITE PAPER - In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
Posted: June 4, 2009 | Published: June 4, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Management | CRM | Customer Loyalty | Customer Retention | Scalability Testing

WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  CRM | Customer Data Integration | Customer Data Management | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Enterprise Content Management | Enterprise Resource Management | Master Data Management | Storage Resource Management

WHITE PAPER - Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  CRM | CRM Best Practices | Data Governance | Data Integration | Data Management | Data Quality | Database Management | Direct Marketing | Direct Sales Channels | Enterprise Resource Management | SAP (Product) | Storage Resource Management

WHITE PAPER - Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
Posted: June 4, 2009 | Published: June 2, 2009


Topics:  Business Intelligence | CRM | Data Integration | Data Management | Data Management Software | Data Quality | Enterprise Resource Management | Storage Resource Management | Storage Resource Management Software

WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: May 7, 2009 | Published: May 5, 2009


Topics:  Banking Software | Business Process Management | CRM | Customer Data Management | Customer Self-Service | Customer Service | Financial Services Industry | Online Banking Services | SOA

WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: May 7, 2009 | Published: May 31, 2007


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service

WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI