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CallCenterOps White Paper Library


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Customer Data Management
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61 - 75 of 92 Matches
sponsored by Esker Inc.

WHITE PAPER - This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
Posted: July 10, 2009 | Published: July 10, 2009

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Topics:  Business Performance Management | CRM | CRM Services | Customer Data Management | Customer Service | ERP | Order Management Systems | Productivity | SAP (Product)


sponsored by Esker Inc.

WEBCAST - This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success.
Posted: July 10, 2009 | Premiered: July 10, 2009

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Topics:  Business Intelligence | Business Management | Business Performance Management | Customer Data Management | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)


sponsored by Hewlett-Packard Company

WHITE PAPER - This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.
Posted: June 26, 2009 | Published: May 1, 2008

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Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Data Center Management | Data Centers | Data Classification | Data Collection | Data Recovery


sponsored by Oracle Corporation

WHITE PAPER - This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems.
Posted: June 24, 2009 | Published: June 23, 2009

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Topics:  Business Intelligence | Customer Data Management | Data Center Construction | Data Center Infrastructure Efficiency | Data Management | Data Warehouse Architectures | Data Warehouse Software | Data Warehouses | Oracle (Product)


sponsored by Oracle Corporation

WHITE PAPER - To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Posted: June 10, 2009 | Published: June 10, 2009

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Topics:  CRM | Customer Data Management | Customer Retention | Customer Support Software | eBook Software | eBusiness Software | eCommerce | Sales | Sales Force Automation


sponsored by SAP America Inc

WHITE PAPER - Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
Posted: June 4, 2009 | Published: June 2, 2009

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Topics:  Content Management | Customer Data Management | Data Auditing | Data Governance | Data Integration | Data Management | Data Migration | Data Profiling | Data Quality | Enterprise Resource Management | ROI


sponsored by SAP America Inc

WHITE PAPER - Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Posted: June 4, 2009 | Published: June 2, 2009

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Topics:  CRM | Customer Data Integration | Customer Data Management | Data Management | Data Management Software | Data Quality | Data Warehouse Architectures | Data Warehouses | Enterprise Content Management | Enterprise Resource Management | Master Data Management | Storage Resource Management


sponsored by Actuate

WHITE PAPER - To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
Posted: May 7, 2009 | Published: May 5, 2009

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Topics:  Banking Software | Business Process Management | CRM | Customer Data Management | Customer Self-Service | Customer Service | Financial Services Industry | Online Banking Services | SOA


sponsored by SPSS Inc. Worldwide Headquarters

WHITE PAPER - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.
Posted: May 7, 2009 | Published: December 31, 2008

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Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | ROI


sponsored by SPSS Inc. Worldwide Headquarters

WHITE PAPER - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: May 7, 2009 | Published: May 31, 2007

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Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service


sponsored by SPSS Inc. Worldwide Headquarters

WHITE PAPER - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: May 5, 2009 | Published: December 1, 2007

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Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Marketing | Predictive Performance Management | Real-time Analytics | ROI | Sales | User Experience


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
Posted: May 4, 2009 | Premiered: March 5, 2009

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Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.
Posted: May 4, 2009 | Premiered: February 26, 2009

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Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service | Customer Service Best Practices | Surveys


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
Posted: May 4, 2009 | Premiered: February 12, 2009

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Topics:  Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Surveys


sponsored by SPSS Inc. Worldwide Headquarters

WEBCAST - Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
Posted: May 4, 2009 | Premiered: February 24, 2009

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Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Satisfaction | Customer Service | Customer Service Best Practices


61 - 75 of 92 Matches


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