WEBCAST - View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Process Automation | Collaboration | CRM | CRM Analytics | CRM Analytics Software | CRM Software | Reporting Software | Sales and Marketing Software

WEBCAST - This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles | Customer Service | Customer Service Best Practices | Productivity | Sales and Marketing Software

WEBCAST - View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
Posted: September 9, 2009 | Premiered: February 6, 2008


Topics:  Business Intelligence | CRM | CRM Software | Customer Service | Knowledge Management | Knowledge Management Software | Reporting Software

WEBCAST - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Customer Satisfaction | Customer Service | Sales and Marketing Software

WEBCAST - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | CRM | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Productivity | Sales | Sales Force Automation | Sales Representatives

WEBCAST - Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Business Intelligence | Collaboration | CRM | CRM Software | Productivity | Sales | Sales and Marketing Software | Sales Information Systems | Sales Representatives

WEBCAST - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Services | CRM Software | Customer Data Management | Customer Data Management Software | Customer Profiles

CASE STUDY - The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.
Posted: September 9, 2009 | Published: May 2, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Data Mining Software | High Availability | SMBs

WHITE PAPER - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: August 25, 2009 | Published: August 25, 2009


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Profiles | Customer Service | Microsoft Outlook | Wealth Management

CASE STUDY - Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
Posted: August 25, 2009 | Published: April 18, 2008


Topics:  Business Intelligence | Collaboration | CRM | CRM Software | Customer Data Management | Data Integration

CASE STUDY - Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Posted: August 25, 2009 | Published: June 29, 2007


Topics:  CRM | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Customer Service | ERP | Productivity | Project Management

CASE STUDY - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Posted: August 25, 2009 | Published: October 21, 2008


Topics:  Business Management | CRM | CRM Software | Customer Service | Sales | Sales Force Automation | Sales Representatives | TCO

WHITE PAPER - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
Posted: August 25, 2009 | Published: June 28, 2007


Topics:  CRM | CRM Software | Database Security | Laptop Computers | Microsoft Outlook | SQL Server

CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Posted: August 25, 2009 | Published: July 25, 2008


Topics:  Automotive Industry | Call Center Management | Call Center Software | CRM | CRM Software | Customer Data Management | Customer Support Software | IT Departments | IT Service Centers | Productivity

CASE STUDY - Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
Posted: August 25, 2009 | Published: April 18, 2008


Topics:  CRM | CRM Software | Customer Data Management | Customer Satisfaction | Customer Service | Microsoft Office | Windows Server 2003