BROCHURE - Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Service | Travel Industry

BROCHURE - Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
Posted: July 28, 2009 | Published: July 1, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Customer Data Management | Customer Interaction Services | Customer Satisfaction | Gambling Industry

WHITE PAPER - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
Posted: July 23, 2009 | Published: July 23, 2009


Topics:  CRM | CRM Best Practices | CRM Services | CRM Software | Marketing | Sales | Sales and Marketing Software

PRODUCT DEMO - Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing

WHITE PAPER - In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: July 22, 2009 | Published: July 22, 2009


Topics:  CRM Services | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | ROI

WHITE PAPER - This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
Posted: July 20, 2009 | Published: June 1, 2009


Topics:  Business IT Alignment | Communications Systems | CRM | CRM Services | Customer Interaction Services | Customer Service | Customer Support Software | Web Content Management | Web Development

WHITE PAPER - This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
Posted: July 10, 2009 | Published: July 10, 2009


Topics:  Business Performance Management | CRM | CRM Services | Customer Data Management | Customer Service | ERP | Order Management Systems | Productivity | SAP (Product)

CASE STUDY - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
Posted: May 4, 2009 | Published: May 1, 2009


Topics:  Analytic Applications Software | Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Services | CRM Software | Customer Data Integration | Customer Data Management