WHITE PAPER - The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Call Centers | CRM | Customer Data Management | Customer Service | SLA

WHITE PAPER - This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects.
Posted: July 24, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Business Process Management | CRM | Data Integration | Data Migration | Data Quality | Data Warehouses | ERP | ETL (Software)

WHITE PAPER - Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

WHITE PAPER - The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime.
Posted: May 9, 2008 | Published: January 1, 2007


Topics:  Banking Industry | Business Processes | CRM | Data Protection | Data Recovery | Downtime | Gramm-Leach-Bliley Act | High Availability | Productivity | Sarbanes-Oxley Compliance

WHITE PAPER - Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
Posted: March 18, 2008 | Published: January 1, 2007


Topics:  Accounting Software | Business Process Management | Change Management | CRM | Enterprise Resource Planning Software | ERP | Manufacturing Systems | Software Implementation | Supply Chain Management | Warehouse Management Software

WHITE PAPER - Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business IT Alignment | Business Process Management | CRM | ERP Software | Project Management | ROI | Strategic Planning

WHITE PAPER - SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
Posted: February 1, 2008 | Published: January 1, 2006


Topics:  Business Intelligence | Business Intelligence Software | CRM | Customer Loyalty | Leadership | Marketing | Product Development | SAP (Product)

WHITE PAPER - Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Posted: January 25, 2008 | Published: January 18, 2008


Topics:  Application Deployment | Application Integration | Code Management | CRM | CRM Software | Customer Data Integration | ROI | Software as a Service | Software Implementation

WHITE PAPER - This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
Posted: November 7, 2007 | Published: April 1, 2007


Topics:  Business Performance Management | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | ERP | Marketing | Oracle (Product) | Sales Force Automation | Software as a Service

WHITE PAPER - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Best Practices | Business Process Management | Call Center Software | Call Centers | CRM | Customer Data Management | Oracle (Product) | Real-time Analytics | Sales | Sales Representatives | User Experience

WHITE PAPER - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Support Software | Lead Generation | Oracle (Product) | Sales Force Automation | Sales Order Management | Sales Representatives | Software as a Service

WHITE PAPER - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Posted: September 26, 2007 | Published: September 1, 2007


Topics:  Application Deployment | Application Integration | Business Performance Management | CRM | Customer Data Integration | Customer Data Management | Customer Data Management Software | Oracle (Product) | Sales | Software as a Service | Software Selection